How do I make a purchase ?
To make a purchase through the Appetite for Decoration online store, simply select the relevant product, including size if relevant and click ‘Add to Cart’.
The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’ or continue shopping to add more items to your cart. Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact our Customer Service Team at email@example.com
What payment methods are accepted?
We accept payment by Visa, Mastercard, American Express and PayPal.
Is it safe to use my credit card through the online store?
All transactions placed through the Lucy Folk online store are processed through Braintree Payments, which is a validated Level 1 PCI DSS Compliant service provider.
This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.
What is a pre-order?
Occasionally, we produce some products in very limited quantities so to avoid disappointment, we offer customers a Pre-Order service. Pre-order allows you to secure your purchase, ahead of the piece being available for delivery.
Full payment is required for Pre-order, and notification of shipment will be delivered to your email account once dispatched.
For information about the expected delivery time, please refer to the product page.
In what packaging will my purchase be delivered?
All Appetite for Decoration products are shipped in recycled and compostable packaging.
Can I ship my order to an international location?
Yes, we ship worldwide!
Will I be charged sales and tax on my purchase ?
All prices are displayed inclusive of GST (10% tax). International orders are exempt from this tax, which is removed from the order subtotal after shipping information is entered at the checkout.
For further information about expected duty and taxes when importing to your country, please visit your relevant customs website.
How will I know if you have received my order?
After your order is placed, you will receive a notification to your email account that your order has been received.
Please note, your order is not confirmed until payment has been received & items prepared for dispatch. At this point a notification will be sent to your email account regarding the shipment information and tracking link.
When will I receive my order?
Orders within Australia are sent with Express Post, or Standard Post. Express Post will be received within 1–4 business days for Metropolitan areas, and 3-10 business days for Rural areas. For standard post, please allow 3-5 business days for Metropolitan areas, and 5-10 business days for Rural areas. All orders placed outside of Australia will be sent via DHL Express and will be received within 1-4 business days.
Am I able to track my order?
Yes definitely. Upon dispatch, customers will receive notification via email that includes full tracking information for their parcel.
Australian customers can visit the Australia Post website to track their order.
DHL is used for orders dispatched to New Zealand and customers will be emailed tracking information.
How do I contact customer care?Our customer service team are available Monday to Friday, 9am to 5pm AEST via phone or email. Enquiries sent outside of this time will be responded to the following business day. Contact us at firstname.lastname@example.org